FAQ: Sales
I don’t know what I need to order. Can you help?
Absolutely! Our experienced outside sales staff will be glad to meet with you, discuss specifications & budgets & perform a plan or jobsite takeoff from which a detailed & itemized estimate will be provided.
I hear you talking about a Physical Jobsite Walkthrough Takeoff vs. Plan Takeoff, what is the difference?
A walk through is a verifiable takeoff we perform many times with the customer present to confirm all specifications & details. In many ways this can be the most accurate as it is done after framing & can catch changes that may not be listed on a set of plans. A plan takeoff is done off a set of plans. A jobsite visit is not required. This can be extremely accurate as long as the project is built without changes. This type of takeoff is primarily for estimating purposes only to provide bids up front in the bidding process.
Are your estimates guaranteed?
Yes, we guarantee our estimate pricing for 30 days, however product availability may vary.
Can I return unused interior trim items for credit?
Yes, if it is product that we stock we will issue credit as long as it is returned in the same condition that we sold it in. If product is cut, dirty, crushed, cracked, swollen due to humidity or additional damage we consider the product un-returnable. In some cases, depending on the circumstances, a restocking fee of up to 30% may apply.
I hear you use trim racks. What are they & can I get one?
We use a wooden trim rack system to store jobsite trim materials. We provide these free of charge to most jobs of size that we provide trim & doors on. Jobs that are less than $5,000 &/or 5,000 lineal feet do not typically require a trim rack. Please discuss this with your D&D Mouldings representative if you’d like usage of a trim rack. We do not sell trim racks as general rule but pick them up once the interior trim phase is done on each project.
Can I return a door?
Masonite doors are returnable if they are unused, in original condition. Custom Doors are made to order & are non returnable.
Can I get a sample?
Yes, samples are available for stock interior trim items. In some cases, run to order profiles may be available also.
Do you accept credit cards?
Yes. We accept most major credit cards including VISA, MasterCard, American Express & Discover.
Do you offer credit terms?
Yes, with an approved credit application, we offer credit to established businesses. This process typically takes 2-3 business days. Our terms are typically “Net 10th, EOM”. If you’re interesting in applying, please contact us today! Download our credit application HERE.
Why am I being asked to pay a 50% deposit?
On all special orders items we require a 50% deposit prior to ordering. Also, any customer who does not have an open credit account established will be required to pay a 50% deposit for any order prior to ordering as well as payment must be made in full prior to delivery &/or customer pick up.
Absolutely! Our experienced outside sales staff will be glad to meet with you, discuss specifications & budgets & perform a plan or jobsite takeoff from which a detailed & itemized estimate will be provided.
I hear you talking about a Physical Jobsite Walkthrough Takeoff vs. Plan Takeoff, what is the difference?
A walk through is a verifiable takeoff we perform many times with the customer present to confirm all specifications & details. In many ways this can be the most accurate as it is done after framing & can catch changes that may not be listed on a set of plans. A plan takeoff is done off a set of plans. A jobsite visit is not required. This can be extremely accurate as long as the project is built without changes. This type of takeoff is primarily for estimating purposes only to provide bids up front in the bidding process.
Are your estimates guaranteed?
Yes, we guarantee our estimate pricing for 30 days, however product availability may vary.
Can I return unused interior trim items for credit?
Yes, if it is product that we stock we will issue credit as long as it is returned in the same condition that we sold it in. If product is cut, dirty, crushed, cracked, swollen due to humidity or additional damage we consider the product un-returnable. In some cases, depending on the circumstances, a restocking fee of up to 30% may apply.
I hear you use trim racks. What are they & can I get one?
We use a wooden trim rack system to store jobsite trim materials. We provide these free of charge to most jobs of size that we provide trim & doors on. Jobs that are less than $5,000 &/or 5,000 lineal feet do not typically require a trim rack. Please discuss this with your D&D Mouldings representative if you’d like usage of a trim rack. We do not sell trim racks as general rule but pick them up once the interior trim phase is done on each project.
Can I return a door?
Masonite doors are returnable if they are unused, in original condition. Custom Doors are made to order & are non returnable.
Can I get a sample?
Yes, samples are available for stock interior trim items. In some cases, run to order profiles may be available also.
Do you accept credit cards?
Yes. We accept most major credit cards including VISA, MasterCard, American Express & Discover.
Do you offer credit terms?
Yes, with an approved credit application, we offer credit to established businesses. This process typically takes 2-3 business days. Our terms are typically “Net 10th, EOM”. If you’re interesting in applying, please contact us today! Download our credit application HERE.
Why am I being asked to pay a 50% deposit?
On all special orders items we require a 50% deposit prior to ordering. Also, any customer who does not have an open credit account established will be required to pay a 50% deposit for any order prior to ordering as well as payment must be made in full prior to delivery &/or customer pick up.